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Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

At this current time you have been advised to stay home unless you are a essential worker to restrict social contact. Our practice is therefore using Telphone contact 1st to prevent the spread of Coronavirus. Please Telephone first for advice. Your symptoms may be better sorted by telephone, saving us all from contact with Coronavisus cases.  

If advised to self-isolate do so immediately. sick lines for self isolation are available on the NHS website. (or at main desk in Health Centre if someone else can collect. Most employers will wait on this during the Pandemic.

Telephone family or friends who may collect meds, sick lines or food on your behalf .

HELP STOP THIS SPREADING. Most people will get mild cases but if you become a serious case, the more medical care you will need therefore keeping numbers down is so important. 

All prescriptions are now being sent to a nominated pharmacy of your choice, please indicate which one when making your prescription request. Northern Pharmacy attached to us will only accept your prescription if you have already been a user of them.

All sick certificates will be posted to your home address, please ensure that we have up-to-date contact details, including any change of address.

Self Certification forms are available to print off the HMRC website. 

Lakes Family Practicle is located on the ground floor of Brownlow Health Centre, 1 Legahory Centre Craigavon making it accessible for wheelchair users.

Patients with hearing disabilities may request access to our mobile telephone number allowing them to send non urgent enquiries by text. 

Patients with visual impairment should advise staff if they require additional assistance.

A wider access disabled toilet is located in the corridor leading to the adjoining pharmacy. 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Opening Hours

See the appointments page for full details of our opening and consulting times.

Zero Tolerance

The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.  The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

  • Using bad language or swearing at practice staff
  • Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
  • Verbal abuse towards the staff in any form including verbally insulting the staff
  • Racial abuse and sexual harassment will not be tolerated within this practice
  • Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
  • Causing damage/stealing from the Practice's premises, staff or patients
  • Obtaining drugs and/or medical services fraudulently
We ask you to treat your GPs and their staff courteously at all times.

 

(Site updated 26/03/2020)
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