Prescriptions

The easiest ways to order repeat prescriptions are:

• phone 028375 65414 - this is the dedicated prescription request number. You can leave your request for repeat prescriptions on an answering machine at any time.

• using the GP online system via the link at the top of this page

You can also:

• bring the paper form to the surgery, Monday to Friday from 9am to 5pm

We do not take repeat prescription requests via email.

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

028 3831 1410 / 028 38311411

You may request an acute (emergency) prescriptions for new conditions and where it is possible to prescribe short term treatment without seeing you your GP will issue you a prescription. You will either have to collect this from the surgery or may in some cases arrange to collect it from a local pharmacy by arrangement with the practice. On requesting you will be asked to confirm your name address etc. and give details of your condition requiring treatment and if you have any allergies.

A time to collect will be agreed with you, normally same day.

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• phone reception after 10:30am on 028 38 311410/411
• fill in our medication query form.

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a Pharmacy NI

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.