Our practice is currently using Telephone triage to deal with patients requiring medical advice. Please telephone 1st for advice.
Your symptoms may be better sorted by telephone, saving us all from contact with Coronavirus cases.
HELP STOP THIS SPREADING.
If advised to self-isolate do so immediately. Self certification notes for self isolation are available on the NHS website.
Most employers will wait on this during the Pandemic.
Telephone family or friends who may collect meds, sick lines or food on your behalf .
Most people will get mild cases but if you become a serious case, you may require more medical care.
All prescriptions are now being sent to a nominated pharmacy of your choice, please indicate which one when making your prescription request. Northern Pharmacy attached to us will only accept your prescription if you have already been a user of them. It is taking longer for pharmacies to prepare your medication. Please allow them extra time, we will help by allowing you to order sooner than 28 days.
All sick certificates will be posted to your home address or emiled, please ensure that we have up-to-date contact details, including any change of address.
Self Certification forms are available to print off the HMRC website.
Lakes Family Practicle is located on the ground floor of Brownlow Health Centre, 1 Legahory Centre Craigavon making it accessible for wheelchair users.
Patients with hearing disabilities may request access to our mobile telephone number allowing them to send non urgent enquiries by text.
Patients with visual impairment should advise staff if they require additional assistance.
A wider access disabled toilet is located in the corridor leading to the adjoining pharmacy.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
See the appointments page for full details of our opening and consulting times.
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.
The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:
- Using bad language or swearing at practice staff
- Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
- Verbal abuse towards the staff in any form including verbally insulting the staff
- Racial abuse and sexual harassment will not be tolerated within this practice
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
- Causing damage/stealing from the Practice's premises, staff or patients
- Obtaining drugs and/or medical services fraudulently
We ask you to treat your GPs and their staff courteously at all times.
(Site updated 26/08/2020)