In order to be on the practice list of patients, patients must live within a 6 mile radius of the surgery. Anyone moving beyond this will be advised to seek another surgery.
Patients should advise practice if they no longer require an appointment, as another patient may be given it. Failure to attend 3 booked appointments will result in a letter informing patients of the problem they are causing both in wasting GP time and resouces. Another failure after that will result in removal off our list.
Requests should be made before 12.00 where possible and information given to reception staff to inform GP. The GP will make the decision to attend based on this information and may telephone beforehand to obtain more information before making the visit.
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Complaints, comments & suggestions
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Simply contact the Practice Manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
Freedom of Information
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.
Model Publication Scheme - further information